ProjectBox Pty Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, download resources, use embedded tools, purchase from us, or engage our services.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Personal information we collect

We may collect personal information from you when you interact with ProjectBox, including when you:

• Visit our website

• Contact us by email, phone, form, or embedded tool

• Book a call

• Complete a questionnaire, survey, or form

• Use a VideoAsk, FacePop, ClickUp Form, or similar embedded tool

• Download a free or paid resource

• Purchase a product or service

• Subscribe to emails

• Leave a blog comment, review, testimonial, or feedback

• Engage us to provide services

The personal information we may collect includes:

• Name

• Business or company name

• Email address

• Phone number

• Billing details

• Payment-related information

• Business information you choose to share

• Website or social media links

• Survey, form, or questionnaire responses

• Support requests or enquiry details

• Video, audio, or text responses submitted through embedded tools

• Reviews, testimonials, or feedback

• Blog comments

• Social media handles

• IP address

• Geographic location

• Website usage information

• Browser, device, and analytics data

How we collect information

We collect personal information directly from you when you provide it to us.

We may also collect information automatically through website analytics, cookies, pixels, embedded tools, booking platforms, payment processors, email marketing tools, and other third-party systems we use to operate our business.

How we use your information

We use the information we collect to:

• Respond to enquiries

• Book calls or consultations

• Provide services to you

• Deliver resources, downloads, or products

• Process payments

• Provide client or technical support

• Send information you have requested

• Send marketing emails where permitted

• Improve our website, services, resources, and client experience

• Personalise your website or email experience

• Manage client relationships and project work

• Collect feedback, reviews, or testimonials

• Maintain business records

• Comply with legal obligations

• Protect our rights, property, or safety

We may also use aggregated or anonymised information to understand website use, improve our services, produce reports, monitor demand, and improve customer experience.

Email marketing

We may send you marketing emails if you have subscribed, downloaded a resource, purchased from us, enquired about our services, or otherwise given permission where required.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies, analytics, and pixels

Our website may use cookies, pixels, analytics tools, and similar technologies.

Cookies are small files stored in your browser. They help websites remember preferences, understand visitor behaviour, and improve user experience.

We may use cookies and pixels to:

• Analyse website traffic

• Understand how visitors use our website

• Improve website performance

• Provide relevant content

• Support marketing or advertising activity

• Enable social media sharing or embedded functionality

Third-party platforms such as Google, Meta, analytics providers, advertising platforms, or embedded tools may also use cookies or pixels.

You can disable cookies in your browser settings, but some parts of the website may not work as intended.

VideoAsk, FacePop, ClickUp Forms, and embedded tools

Our website may use embedded tools such as VideoAsk, FacePop, ClickUp Forms, booking tools, surveys, review widgets, or other third-party platforms.

When you use these tools, we may collect the information you submit, including:

• Name

• Email address

• Business details

• Enquiry details

• Video responses

• Audio responses

• Text responses

• Answers to prompts or questions

• Uploaded files or supporting information

These tools may also collect technical information such as IP address, browser type, device information, and usage data.

Your use of these tools may also be subject to the privacy policy and terms of the relevant third-party provider.

Reviews and TrustIndex

We may display reviews, testimonials, or client feedback on our website.

These may be collected directly from you or displayed through third-party tools such as TrustIndex, Google, social media platforms, or other review providers.

If you submit a review or testimonial, you consent to us using your words, name, business name, role, and related details for marketing, website, and promotional purposes, unless otherwise agreed.

If you want a testimonial removed or updated, contact us at hello@projectbox.com.au.

Affiliate links and third-party tracking

Some links on our website may be affiliate links.

If you click an affiliate link, third-party platforms may use cookies, tracking links, or similar technologies to record the referral.

We do not control the tracking practices of third-party affiliate platforms. You should review their privacy policies for more information.

Payment information

If you purchase a product or service from us, payment information may be processed by third-party payment providers.

We do not store full credit card details on our own servers.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

Sharing information with service providers

We do not sell your personal information.

We may share personal information with trusted third-party providers where necessary to operate our business, provide services, manage bookings, process payments, deliver resources, communicate with you, or improve our website.

These providers may include platforms used for:

• Website hosting

• Email marketing

• Forms and surveys

• Video, audio, or messaging tools

• Booking calls

• Payment processing

• Project management

• Client communication

• File storage

• Analytics

• Advertising

• Review display

• Automation

• Customer support

We only share information where reasonably necessary for the purpose it was collected or where otherwise permitted by law.

Overseas storage and processing

Some third-party platforms we use may store or process data outside Australia.

This may include platforms used for email marketing, forms, payments, file storage, analytics, automation, embedded video tools, or project management.

Where personal information is transferred or processed overseas, we take reasonable steps to choose reputable providers and protect your information in line with applicable privacy obligations.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm, we will take appropriate steps in accordance with applicable law, including notifying affected individuals and relevant authorities where required.

Data retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

Accessing or correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct, update, or delete your personal information where appropriate.

To make a request, contact us at hello@projectbox.com.au.

We may need to verify your identity before actioning your request.

Children’s privacy

Our website and services are not directed to people under 18.

We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take reasonable steps to delete it.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us.

Third-party links

This website may contain links to third-party websites, tools, platforms, or services.

We are not responsible for the privacy practices, content, terms, or security of third-party websites.

We encourage you to read the privacy policy of any third-party website or service before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be effective when published on this website. We encourage you to check this page periodically.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

ProjectBox Pty Ltd

Email: hello@projectbox.com.au

Website: projectbox.com.au